Disclaimer on Used Sets and Certified Complete Sets:
Used sets and Previously Owned Sets may be missing parts, be partial sets, or have color swapped pieces. Please ask if you have any concerns about a set before purchasing. They are sold AS-IS and can’t be returned or exchanged once they leave the premises.
Certified Complete Sets are Used Sets or Open Box Sets that we have checked for completion. These sets are certified complete with all pieces and instructions. These sets are rebagged and repackaged. If the original box is present, the set will be repackaged in its original box.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Damages and issues Exceptions / non-returnable items Exchanges Refunds
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues
Exceptions / non-returnable items